Privacy
Policy

1. Overview

This Privacy Policy applies to TerraBloom Garden Co. ("TerraBloom," "we," "us," or "our"), an Oregon-based garden design and maintenance studio located at 2847 SE Hawthorne Blvd, Suite 12, Portland, OR 97214. It governs all personal information collected through our website at terrabloom.garden and terrabloom.online, through telephone communication, or through direct interaction with our staff.

By accessing our website or submitting any form, you acknowledge that you have read this Privacy Policy and agree to its terms. If you do not agree, please do not submit personal information through our website.

2. Information We Collect

Information You Provide Directly

When you submit a consultation request, contact form, or communicate with us by any means, we may collect the following:

• Full name — to address you correctly in correspondence
• Email address — for service-related communication and, with consent, garden newsletters and updates
• Phone number — for scheduling consultations, site visits, and follow-up regarding service requests
• Property address — to assess service area eligibility and conduct site visits
• Service interest or selected plan — to route your enquiry to the appropriate team member
• Free-form message content — any information you voluntarily include about your garden, property, or questions

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical data, including:

• IP address and approximate geographic location (city or region level)
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation path
• Referring website or search query that brought you to our site
• Device type (desktop, tablet, mobile)

This data is processed in aggregate form to improve website performance. It is not used to personally identify visitors unless they have separately submitted contact information.

3. How We Use Your Information

We use the information collected for the following purposes:

• Service delivery: Responding to consultation requests, scheduling site visits, and providing the gardening services you have engaged us for
• Communication: Sending confirmation messages, appointment reminders, project updates, and seasonal care reports related to active service engagements
• Marketing communications: With your explicit written consent (provided via checkbox on our forms), we may send gardening tips, seasonal newsletters, and promotions. You may unsubscribe at any time via the link in any email or by contacting us directly at hello@terrabloom.garden
• Business operations: Internal record-keeping, quality assurance, staff training, and service improvement
• Legal compliance: To comply with applicable Oregon and federal law, court orders, or legitimate requests from government authorities
• Fraud prevention: Detecting and preventing fraudulent submissions or other unlawful activities

We do not use your personal information for fully automated decision-making that produces legal or similarly significant effects on you.

4. Information Sharing

We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing or commercial purposes.

We may share information only in the following limited circumstances:

• Service providers: We use trusted third-party tools for email delivery, appointment scheduling, and website analytics. These vendors process data only on our behalf under written agreements and are prohibited from using your data for any other purpose.
• Legal requirements: We may disclose information when required by law, subpoena, court order, or when we have a good-faith belief that disclosure is necessary to protect rights, safety, or property.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may transfer to the acquiring entity. We will provide notice before any such transfer and before your information becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — and similar technologies to improve your experience and analyze traffic patterns.

Cookie Types We Use

• Essential cookies: Required for basic website functionality (e.g., session management, form security). Cannot be disabled without impairing site operation.
• Analytics cookies: Used to understand how visitors use our site. We process this data in aggregate and anonymized form only.
• Preference cookies: Store your choices (such as cookie consent decisions) to improve your experience on return visits.

We do not use advertising cookies or allow third-party advertisers to place tracking cookies on our site. You can manage cookie preferences through our consent banner or through your browser settings. Declining non-essential cookies will not prevent you from using our website or submitting enquiry forms.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, plus any additional period required by applicable law:

• Active client records: Retained throughout the service relationship and for 7 years thereafter to comply with Oregon business record requirements
• Enquiry records (no service engagement): Retained for 24 months from submission date, then securely deleted
• Email marketing records: Retained until you unsubscribe, then removed from marketing lists within 30 days
• Website analytics data: Retained in anonymized, aggregate form for 26 months

At the end of applicable retention periods, we securely delete or anonymize your personal information so it can no longer be linked to you.

7. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request that inaccurate or incomplete information be corrected
• Right to deletion: Request deletion of your personal information (subject to legal retention obligations)
• Right to opt out of marketing: Unsubscribe from marketing communications at any time with no effect on service delivery
• Right to data portability: Request your data in a portable, machine-readable format where technically feasible

To exercise any of these rights, contact us at hello@terrabloom.garden or at our physical address. We respond to verified requests within 30 days. We will not discriminate against you for exercising your privacy rights.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS across all pages), access controls limiting data access to authorized personnel, and regular review of our data security practices.

No method of internet transmission or electronic storage is completely secure. While we work diligently to protect your information, we cannot guarantee absolute security. In the event of a data breach that materially affects your rights, we will notify you in accordance with applicable Oregon and federal law.

9. Third-Party Links

Our website and blog may contain links to third-party websites including plant databases, nursery suppliers, and Oregon Extension resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of linked third-party sites and encourage you to review their policies before sharing personal information with them.

10. Children's Privacy

Our website and services are directed to adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we update the "Last Updated" date at the top of this document. For significant changes, we may also notify current clients via email. Your continued use of our website following any update constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related questions, requests to exercise your rights, or concerns about how we handle your information:

• Email: hello@terrabloom.garden
• Phone: (971) 555-0143
• Mail: TerraBloom Garden Co., Attn: Privacy, 2847 SE Hawthorne Blvd, Suite 12, Portland, OR 97214

We aim to respond to all privacy enquiries within 5 business days and to fulfill verified data requests within 30 calendar days of receipt.